Customer Relationship Management Market Report 2022-2027, Size, Share, Growth

The latest research study “Customer Relationship Management Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2022-2027” by IMARC Group, finds that the global customer relationship management (CRM) market size  reached a value of US$ 51.4 Billion in 2021. Looking forward, IMARC Group expects the market to reach a value of US$ 103.1 Billion by 2027, exhibiting a CAGR of 11.80% during 2022-2027.

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Customer Relationship Management (CRM) refers to several solutions and software utilized by organizations to manage the external relationship and interactions with customers. It identifies sales opportunities, stores customer data, maintains a record of service issues or complaints, and helps with marketing campaigns. CRM also assists businesses in accounting, management, streamlining sales, etc., by offering real-time access to a centralized database, thereby eliminating the need for unnecessary paperwork. It proves advantageous in speeding up business communications. As a result, CRM solutions are extensively adopted across numerous sectors, including telecommunications, banking, financial services and insurance (BFSI), retail, healthcare, etc.

Note: We are regularly tracking the direct effect of COVID-19 on the market, along with the indirect influence of associated industries. These observations will be integrated into the report.

Customer Relationship Management Market Trends and Drivers:

The escalating requirement for automated customer engagement across various industries to enhance the customer experience is among the key factors driving the Customer Relationship Management (CRM) market. In addition to this, the expanding consumer usage of digital channels, such as social media platforms, to interact with brands is further augmenting the market growth.

Moreover, the increasing adoption of efficient tools for handling customer data and the rising utilization of actionable insights to make informed business decisions are also positively influencing the global market. Besides this, the shifting preferences from push marketing to pull marketing and the growing integration of AI, Big Data, and IoT in CRM are acting as significant growth-inducing factors.

Furthermore, the inflating popularity of cloud solutions, digitization, and numerous technological advancements in business intelligence and the emerging trend of work-from-home (WFH) policies, owing to the sudden outbreak of the COVID-19 pandemic, are expected to stimulate the Customer Relationship Management (CRM) market over the forecasted period.

Global Customer Relationship Management Market 2022-2027 Analysis and Segmentation:

Competitive Landscape:

The competitive landscape of the market has been studied in the report with the detailed profiles of the key players operating in the market.

Adobe Inc., Cisco Systems Inc., Insightly Inc., International Business Machines Corporation, Microsoft Corporation, Oracle Corporation, Pegasystems Inc., Ramco Systems Limited, Sage Group plc, Salesforce.com Inc., SAP SE, SugarCRM Inc. and Zoho Corporation Private Limited.

The report has segmented the market on the basis of region, component, deployment mode, organization size, application and industry vertical.

Breakup by Component:

  • Software
  • Services

Breakup by Deployment Mode:

  • On-premises
  • Cloud-based

Market Breakup by Organization Size:

  • Small and Medium-sized Enterprises
  • Large Enterprises

Breakup by Application:

  • Customer Service
  • Customer Experience Management
  • CRM Analytics
  • Marketing Automation
  • Salesforce Automation
  • Others

Breakup by Industry Vertical:

  • BFSI
  • Retail
  • Healthcare
  • IT and Telecom
  • Discrete Manufacturing
  • Government and Education
  • Others

 Breakup by Region:

  • North America: (United States, Canada)
  • Asia Pacific: (China, Japan, India, South Korea, Australia, Indonesia, Others)
  • Europe: (Germany, France, United Kingdom, Italy, Spain, Russia, Others)
  • Latin America: (Brazil, Mexico, Others)
  • Middle East and Africa

Ask Analyst for Customization and Explore Full Report with TOC & List of Figure: https://www.imarcgroup.com/customer-relationship-management-market

If you want latest primary and secondary data (2022-2027) with Cost Module, Business Strategy, Distribution Channel, etc. Click request free sample report, published report will be delivered to you in PDF format via email within 24 to 48 hours of receiving full payment.

 Key highlights of the report:

  • Market Performance (2016-2021)
  • Market Outlook (2022- 2027)
  • Porter’s Five Forces Analysis
  • Market Drivers and Success Factors
  • SWOT Analysis
  • Value Chain
  • Comprehensive Mapping of the Competitive Landscape

If you need specific information that is not currently within the scope of the report, we can provide it to you as a part of the customization.

About Us:

IMARC Group is a leading market research company that offers management strategy and market research worldwide. We partner with clients in all sectors and regions to identify their highest-value opportunities, address their most critical challenges, and transform their businesses.

IMARC’s information products include major market, scientific, economic and technological developments for business leaders in pharmaceutical, industrial, and high technology organizations. Market forecasts and industry analysis for biotechnology, advanced materials, pharmaceuticals, food and beverage, travel and tourism, nanotechnology and novel processing methods are at the top of the company’s expertise.

Contact Us:

IMARC Services Private Limited.
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Sheridan, WY 82801 USA – Wyoming
Email: Sales@imarcgroup.com
Tel No:(D) +91 120 433 0800
Americas:- +1 631 791 1145 | Africa and Europe :- +44-702-409-7331 | Asia: +91-120-433-0800, +91-120-433-0800

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Author Bio

I am Zoya Arya, and I have been working as Content Writer at Rananjay Exports for past 2 years. My expertise lies in researching and writing both technical and fashion content. I have written multiple articles on Gemstone Jewelry like Opal jewelry and other stones over the past years and would love to explore more on the same in future. I hope my work keeps mesmerizing you and helps you in the future.

Ameliahttps://rightsymbol.com/
We are India's largest B2B classifieds marketplace, connecting buyers and sellers, with 60% market share of the online B2B Classified space in India. The channel focuses on providing a platform to Small & Medium Enterprises (SMEs), Large Enterprises and individuals. Businesslist.io has been providing listings across a wide range of categories such as Textile, Men’s Wear, Women’s wear, Kid’s Wear and more specialisations for both buy and sell businesses. If you are looking for a reliable wholesale supplier then Businesslist.io will help you find them. Businesslist.io lists verified wholesalers in Gandhi Nagar Market so that you can easily find the best suppliers for your business needs. The wholesale kid's wear market in Gandhi Nagar, Delhi is a hub for children's clothing. The market features a wide range of clothing for kids, including shirts, pants, dresses, skirts, and more. There is also a wide variety of sizes and styles available, so you can find the perfect outfit for your child.

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